Retailers are losing measurable revenue at the point of purchase – but much of it can be recovered. The checkout represents the most critical moment in the customer journey, where intent is either secured or lost, yet many organisations continue to experience avoidable declines, unnecessary friction, and inconsistent outcomes across markets. For those able to identify and address these issues, there is a clear opportunity to unlock additional revenue without increasing customer acquisition costs.

This Retail Systems webinar, sponsored by ACI World, will explore how retailers are approaching payment optimisation in this context, drawing on new industry research into where revenue leakage occurs and where the greatest opportunities for recovery lie. The discussion will examine what “payment performance” really means in practice, from approval and completion rates to false declines, authentication outcomes, and customer drop-off – and how these factors combine to impact both conversion and revenue.

The session will also consider the key levers available to retailers to reduce leakage and unlock value, including routing strategies, retry logic, authentication approaches, and fraud controls. Rather than focusing on individual solutions, the conversation will centre on how these elements interact across the payment journey, and how leading organisations are building a more joined-up, data-led approach to continuous optimisation.

Attendees will gain a clearer view of where revenue is being lost, where it can be recovered, and how to prioritise improvements that strengthen conversion, customer experience, and long-term value.

Timings for the afternoon:

15:00 – 15:05    Editor’s Welcome
15:05 – 15:30    Webinar Session
15:30 – 15:45    Audience Q&A