Narrative Slack: from claims to consequences

How the gap between what companies say and what they do influences customer behaviour and investor decision-making

As AI, social media, and increased scrutiny make it easier to expose inconsistencies, misalignment between corporate claims and actions can quickly erode trust, influence purchasing decisions, and impact investor confidence.

FTI Consulting’s latest research explores the concept of “Narrative Slack” and reveals how consumers and investors respond when organisations fail to deliver on their promises. Download the report to understand the reputational risks of narrative misalignment and the real-world consequences for business performance and value.

Don’t want to receive these emails? No problem, simply click on the Unsubscribe link below.

Privacy Policy Unsubscribe

By accessing this content, you are permitting FTI Consulting or a third party to contact you regarding the content (by phone or email).

© 2026 Marketing Masters Hub. All rights reserved.

Scroll to Top