We explore how artificial intelligence is being used to make city services more personalised for communities

We explore how artificial intelligence is being used to make city services more personalised for communities and the privacy and data considerations city governments must make to progress.

What You’ll Learn in This Report

How AI is reshaping citizen services by delivering faster, more intuitive and personalised experiences through digital assistants, multilingual support and 24/7 self-service.
Real-world examples from global cities, including how Tampere, Carson, Rimini and Bellevue are using AI to streamline workflows, reduce backlogs and improve resident engagement.
How predictive analytics transforms service delivery, enabling proactive notifications, smarter case management and early intervention for vulnerable or underserved groups.

AI for resilient infrastructure – building sustainable and future-ready cities has case studies from City of Jakarta, City of Daegu, City of Barcelona and City of Singapore